Unitrends Appoints New VP of Customer Support in Latest Demonstration of Unrivaled Commitment to Customers
Industry veteran Daniel Wixon tasked with propelling an already successful support program to new heights
Columbia, SC, March 25, 2013
Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced Daniel Wixon as the company’s new vice president of customer support. In this role, Wixon will be responsible for strengthening an already unrivaled customer support team and program; maintaining a customer satisfaction rating of 98 percent or higher; and ensuring support staff keeps pace with the company’s explosive growth and rapidly-expanding customer base. Wixon’s appointment is the latest example of Unitrends’ unwavering commitment to providing customers with the best service, care and value in the industry.
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Unitrends is coming off of the best year in the company’s history, and the same holds true for the customer support program. Unitrends’ customer satisfaction rating exceeded 98 percent in 2012, and the company is rapidly expanding its Columbia, S.C.-based customer support team. The program’s enviable success is the result of the executive team’s strong commitment to customer care, stringent performance benchmarks – such as answering customer calls in three rings or less – and a qualified support team dedicated to the customers it serves.
Wixon’s nearly 20 years of experience in customer service and support will serve him well as he’s tasked with upholding the high standards Unitrends’ customer support team has already set and maintaining the program’s unparalleled success. Prior to joining Unitrends, Wixon was the senior vice president of services at Peak 10, where he was responsible for customer support and loyalty, as well as product management, network engineering, cloud infrastructure, provisioning, managed services delivery and change management. Before that, Wixon held vice president of service delivery positions at Interland Inc. and Web.com. He’s also held managerial positions at Dell® and Gateway®.
“Customer support is often undervalued in the industry,” said Wixon. “Many customers put criteria like technology and price over support, and, as such, some vendors create the appearance of customer service without actually delivering on it. Unitrends understands that customer support is actually a significant business differentiator, and its strong commitment to customers begins with senior management and permeates throughout the entire company. My job will be to build upon the excellent foundation that is already in place, lead our customer support team to further success and enhance the service we deliver to our customers worldwide.”
As a result of Unitrends’ explosive growth in 2012 and a rapidly increasing number of large customer deals, Unitrends has created a new managerial position that will oversee major accounts. Due to his depth of experience in this area, Mark Croson, Unitrends’ former vice president of customer support, will lead the cross-functional efforts required to manage these major accounts and make it frictionless for customers to do business with Unitrends.
For more information on Unitrends, its customer support program and its enterprise-class data protection solutions for heterogeneous environments, please visit www.unitrends.com
. For more information on available support positions, please visit http://www.unitrends.com/company/careers.html
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or call 803-454-0300.
The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including Hyper-V and VMware) and applications (including Exchange, SQL, Oracle and many others). Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com
Jackie Gerbus for Unitrends, Inc.