Position Summary

The role the *nix Team Leader means that you are the development leader for the UNIX subsystems.  You will contribute directly and lead others in the design, development, and integration of all UNIX subsystems. In leading others, you will work with Unitrends developers and outsourced development organizations.

As the project leader for the various UNIX environments, you will be responsible for designing and developing software to market and customer requirements and for engineering feature improvements and problem resolution in existing software.

Essential Duties and Responsibilities (other duties may be assigned)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Educational and experience requirements are included.

• Product design and development experience with computer-related products and technologies (data protection is a plus).
• UNIX experience and C, C++ programming skills
• Program management and project leader skills
• Strong organization and managements skills (experience with vendors and remote organizations a plus).
• Excellent motivation and analytical skills with strong technical abilities.
• BE/BS preferred in computer engineering/science or related technical field (ME/MS or Ph.D. is a plus)

Position Summary

The Area: Engineering
Unitrends engineering create amazing and innovative solutions to the types of problems that are just too difficult for our slower moving competitors.  Our engineers are incredibly creative, passionate, and talented people who love the challenge of dazzling customers with data protection products that are simple, integrated, and elegant.  The best engineers understand that there’s no paradox between quality and schedule – that higher quality means faster schedules – and Unitrends hires only the best engineers.  Our engineers don’t wait years to see some small aspect of their work get into our customer’s hands – each engineer works in a highly iterative and incremental fashion to quickly make a real difference to our customers.

The Role: Software Developer (User Interface)
As a software developer, you will contribute directly in the design, development, and integration of assigned environments. Unitrends develops software for numerous environments including but not limited to: UNIX, Linux, Windows, Netware, iSeries, virtualization, cloud, web, storage, applications, and databases.

Specifically for user interface development, you will be part of a team designing, developing and maintaining the management console for the Unitrends appliances. The development environment requires programming with Flex, ActionScript 3 or C++ and requires a working knowledge and approach to structured programming and object oriented programming.

Essential Duties and Responsibilities (other duties may be assigned)

Software Development
As a software developer, you will be responsible for development of the subsystems and environments to which you are directly assigned measured against the development metrics:

• Schedule
• Quality
• Feature Improvements

This includes design and development to market and customer requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Educational and experience requirements are included.

• At least 5 years’ experience in software engineering of C and/or C++.
• Experience with one or more of the following environments is a plus: UNIX, Linux, Windows, Netware, iSeries, virtualization, cloud, web, storage, applications, and databases.
• Experience with servers, storage, and/or data protection is an advantage.
• Program management experience is a plus.
• Experience with vendors and remote organizations is a plus.
• Excellent motivation and analytical skills with strong technical abilities.
• BE/BS preferred in computer engineering/science or related technical field (ME/MS or Ph.D. is a plus)

Position Summary

The Customer Engineer will serve as the escalation point of contact for hardware and software product questions and problems for all second level problem calls. It will include both coordinating call notification and reporting and provide detailed problem documentation. The Customer Engineer for Unitrends is responsible for ensuring customers receive prompt, accurate and courteous support and service for their purchased products.

Essential Duties and Responsibilities (other duties may be assigned)

• Receives and logs support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow.
• May perform first or second level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation.
• Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user's requirements.
• Assists in user notifications of changes to the application.
• Closes completed call process by notifying interested parties.
• Resolves product support questions, issues, and failures.
• Support the infrastructure, telecom, and internal systems and applications as directed.
• Understands how their work can help Unitrends realize its objectives or, in the event of problems, adversely affect their productivity.
• Assists management in controlling costs. Reports expenses in a timely manner. Reports unexpected costs to management.
• Anticipates and identifies issues that may prevent deliverables.
• Performs systems engineering through installation, operation, and maintenance of Unitrends technology.
• Ensures compliance with standards, methodologies, and techniques.
• Assist in project planning, including capacity, time, growth factors, communication requirements, space, etc.
• Works on multiple, concurrent tasks.  May lead projects or team efforts as assigned.
• Identifies project coordination problems, suggests solutions and escalates issues appropriately.
• Works independently with little supervision; prioritizes project steps, milestones and time requirements to complete projects.
• May have to travel for onsite installs

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Educational and experience requirements are included.

✔Bachelor's degree; and 2-5 years related experience and/or training; or equivalent combination of education and experience.
✔Combined experience with managing and troubleshooting UNIX and Linux systems; and advanced network management, scripting, and configuration experience; and Microsoft NT/Windows 2000 server, Microsoft Exchange, Novell, Oracle, and Microsoft SQL Server; and supporting storage and backup management.
✔Working knowledge of the Software Life Cycle.
✔IT experiences should include varied aspects of multi-tier application architectures, storage architectures, DB integration and reporting, network performance and integration, web portals and user security.
✔Experience providing level 1 and 2 supports in a customer support desk setting preferred.

Position Summary

Essential Duties and Responsibilities (other duties may be assigned)

Software Development
As a software developer, you will be responsible for development of the subsystems and environments to which you are directly assigned measured against the development metrics:

• Schedule
• Quality
• Feature Improvements
• Roadmap Leadership

This includes design and development to market and customer requirements.

Qualifications

• At least 5 years’ experience in software engineering of C and/or C++.
• Experience with one or more of the following environments is a plus: UNIX, Linux, Windows, Netware, iSeries, virtualization, cloud, web, storage, applications, and databases.
• Experience with servers, storage, and/or data protection is an advantage.
• Program management experience is a plus.
• Experience with vendors and remote organizations is a plus.
• Excellent motivation and analytical skills with strong technical abilities.
• BE/BS preferred in computer engineering/science or related technical field (ME/MS or Ph.D. is a plus)

Position Summary

Essential Duties and Responsibilities (other duties may be assigned)

Qualifications

✔At least 3 years' experience managing and improving engineering processes.
✔Experience with deploying or managing hosted virtual infrastructures
✔Experience developing, negotiating and maintaining contracts with Service Level Agreements
✔Experience with servers, storage, and/or data protection is an advantage.
✔ Excellent written and oral communication skills
✔ Excellent organizational and analytical skills with strong technical abilities
✔ BA/BS preferred in computer engineering/science or related technical field (MS or Ph.D. is a plus)

Position Summary

The Area: Engineering
Unitrends engineering create amazing and innovative solutions to the types of problems that are just too difficult for our slower moving competitors.  Our engineers are incredibly creative, passionate, and talented people who love the challenge of dazzling customers with data protection products that are simple, integrated, and elegant.  The best engineers understand that there’s no paradox between quality and schedule – that higher quality means faster schedules – and Unitrends hires only the best engineers.  Our engineers don’t wait years to see some small aspect of their work get into our customer’s hands – each engineer works in a highly iterative and incremental fashion to quickly make a real difference to our customers.

The Role: Software Developer
As a software developer for the appliance subsystems, you are a member of the development team for archiving, database, and networking subsystems. You will participate along with others in the design, development, and integration of all appliance core environments.

As a developer and team member, for the appliance core environments, you will be responsible for designing and developing software to market and customer requirements and for engineering feature improvements and problem resolution in existing software.

Essential Duties and Responsibilities (other duties may be assigned)

Software Development
As a software developer, you will be responsible for development of the subsystems and environments to which you are directly assigned measured against the development metrics:

• Schedule
• Quality
• Feature Improvements

This includes design and development to market and customer requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Educational and experience requirements are included.

• At least 0-3 years’ experience in software engineering of C and/or C++.
• Experience with block and network file-based storage subsystems.
• Experience with servers, storage, and/or data protection is an advantage.
• Program management experience is a plus.
• Experience with vendors and remote organizations is a plus.
• Excellent motivation and analytical skills with strong technical abilities.
• BE/BS preferred in computer engineering/science or related technical field (ME/MS or Ph.D. is a plus)

Position Summary

The Customer Engineer will serve as the escalation point of contact for hardware and software product questions and problems for all first level problem calls. It will include both coordinating call notification and reporting and provide detailed problem documentation. The Customer Engineer for Unitrends is responsible for ensuring customers receive prompt, accurate and courteous support and service for their purchased products.

Essential Duties and Responsibilities (other duties may be assigned)

• Receives and logs support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow.
• May perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation.
• Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user's requirements.
• Assists in user notifications of changes to the application.
• Closes completed call process by notifying interested parties.
• Resolves product support questions, issues, and failures.
• Understands how their work can help Unitrends realize its objectives or, in the event of problems, adversely affect their productivity.
• Assists management in controlling costs. Reports expenses in a timely manner. Reports unexpected costs to management.
• Anticipates and identifies issues that may prevent deliverables.
• Performs systems engineering through installation, operation, and maintenance of Unitrends technology.
• Ensures compliance with standards, methodologies, and techniques.
• Works on multiple, concurrent tasks.  May lead projects or team efforts as assigned.
• Identifies project coordination problems, suggests solutions and escalates issues appropriately.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Educational and experience requirements are included.

✔ Associate's degree or 1-2 years related experience and/or training
✔Working knowledge of the Software Life Cycle.
✔Experience providing level 1 support in a customer support desk setting preferred.