Unitrends DRaaS

Always On: Disaster Recovery as a Service

For businesses who need an agile disaster recovery plan but don’t want to run a secondary site, Unitrends Disaster Recovery as a Service (DRaaS) delivers rapid spin-up in the cloud at a cost significantly lower than building and managing your own off-site DR. Working in tandem with Recovery-Series or Unitrends Enterprise Backup appliances, Unitrends DRaaS provides business continuity and disaster recovery (BC/DR) in the secure Unitrends Cloud.

Our white glove service guarantees your critical virtual machines will be operational in our cloud in less than an hour from the time of a disaster. For the ultimate peace of mind, add our industry-first Recovery Assurance as a Service with ReliableDR and get automated DR testing and monthly Recovery Time Actual (RTA) reports.

How It Works

Unitrends takes care of you throughout the entire process, from setup to BC/DR to failback. 

  1. Backup: Backup your business with Unitrends Enterprise Backup or Recovery-Series appliances at your primary site. 
  2. Copy to the Cloud: Copy your backups to the Unitrends Cloud with continuous data replication.
  3. Get DRaaS for Critical VMs: Select the virtual machines (VMs) you want to mirror in the Unitrends Cloud and enroll in DRaaS.
  4. Test: Ensure your DR plan works as expected. Let Unitrends perform a full validation via ReliableDR (optional add-on).
  5. Monitor and Certify: Get monthly Recovery Time Actual (RTA) reports via ReliableDR (optional add-on).  
  6. Declare: In the event of an outage at your primary site, declare the disaster with the Unitrends Cloud Ops team—available 24 hours a day, 365 days a year.
  7. BC/DR: Your business is up and operational in the Unitrends Cloud within an hour from the declaration of disaster.
  8. Restore: After the disaster, backups of your data and VMs are copied to a Recovery-Series appliance or NAS device and shipped to your primary site.

Highlights of Unitrends DRaaS:

  • End-to-end data protection from your on-premise backup appliance (Recovery-Series physical appliance or Unitrends Enterprise Backup virtual appliance) to cloud replication and disaster recovery (DR)
  • Easy and Affordable: DRaaS subscriptions are enabled per VM so you can design the DR plan that fits your business. Add ReliableDR recovery assurance for mission critical VMs that need automated testing and certified replicas.
  • Secure replication to the Unitrends Cloud:
    • Redundant storage to ensure availability of your data.
    • Configurable security options with AES-256 encryption of data in-flight and at-rest.
    • Available seeding to quickly migrate the initial data set in the cloud.
    • Secure SSAE 16 certified data centers for your peace of mind.
  • Proof of Readiness: Unitrends DRaaS ensures your disaster recovery strategy will work as expected. After initial replication, Unitrends performs a full DR test and validation.
  • Recovery expertise: Unitrends disaster recovery experts provide a customized DR plan for your environment, meeting specified SLA goals.
    • Instant recovery of Windows, Hyper-V and VMware VMs, with a SLA Level Agreement of less than one hour per VM (once the DR event is declared).
    • Immediate user access to data through a secure VPN once a disaster recovery event is declared and server boots from warm standby.
  • “Always On” DR environment: Available VMs on warm standby (24 hours a day, seven days a week, 365 days a year).
    • Schedule DR testing with the Unitrends Cloud Operations Team as often as needed at no additional costs as long as total DR testing time period is within the 4-weeks per 12-month DR operation time period.
    • If a DR event occurs, failback assistance is available to help rebuild the primary site. Replicated data from The Unitrends Cloud and backups of VMs running in the DR environment are copied to a replacement Recovery-Series appliance or NAS device and shipped to you for restoring the production environment.
  • Business Continuity: Operate in the Cloud DR environment in the event of a primary site failure. Subscriptions include 4 weeks of access to the Cloud DR environment per 12-month period free of charge. Extensions are available for an additional fee.
  • White glove service: Unitrends Customer Support takes care of you from the time of a disaster to full recovery in the cloud to replacement of the premise appliance for failback—crazy-committed customer service from beginning through resolution.
Unitrends DRaaS is an add-on DR subscription service for customers with a Unitrends backup appliance and No Limits Cloud or Forever Cloud account. The DRaaS subscription is enrolled on a VM per VM basis, which means that you choose the VMs that receive DR services and Unitrends mirrors those VMs in the Unitrends Cloud.

Unitrends DRaaS Terms & Services


For customers
with Recovery-Series
or UEB with a Unitrends Cloud* account

For customers
or UEB without a cloud account

DRaaS provided per:



Increased VM storage size in the cloud


Priced per 500 GB

Monthly subscription term available


Annual subscription term available

1 hour SLA for spin-up in the cloud 
(From the time the disaster is declared.)

Secure VPN connection to the cloud

24/7/365 customer support

Cloud seeding services + +
4 weeks of cloud operations 
(Testing & spin-up in the cloud. Per 12 months.)
Extended time for cloud operations + +
ReliableDR in the Unitrends Cloud:
  • Complete Recovery Assurance
  • Monthly recovery testing
  •     Monthly SLA report (actual recovery times vs. RTOs)
+ +
*Cloud account must be Unitrends No Limits Cloud or Forever Cloud. If you have Metered Cloud or do not have a Unitrends Cloud account, a cloud storage add-on is required.

Unitrends DRaaS is also available from authorized resellers through the Tech Data StreamOne platform. Resellers, log in to UniRewards and read the Unitrends DRaaS FAQ for more information.

At this time, Unitrends DRaaS is available to customers in North America.

Learn more about Unitrends DRaaS

HIPAA Compliance

If your business is part of the healthcare industry, you’re likely facing additional regulatory requirements for data storage and backup and recovery strategies. Typically, healthcare and insurance businesses will need to comply with federal regulations defined by the Health Insurance Portability and Accountability Act, commonly referred to as HIPAA. Among other things, compliance with HIPAA requires specific practices to safeguard and encrypt personal health information (PHI), including PHI  being stored for disaster recovery purposes.

All Unitrends backup and recovery products include encryption and can be easily administered to comply with your business’s HIPAA compliance needs. For our No Limits Cloud and DRaaS customers, Unitrends also supports HIPAA compliance as a Business Associate and will provide these customers with a Business Associate Agreement (BAA) which details how the privacy and security of PHI is maintained in the Unitrends Cloud.