Customer Obsessed Support

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"One-throat-to-choke" Support for backup, recovery, and cloud, with a 98% Customer Satisfaction rating.

Expert, Around-the-Clock Customer Support

At Unitrends, we are fiercely committed to customer service and support. We’re so committed to our customers that we call ourselves obsessed. Our expert Support Team is co-located with the U.S. division of our R&D team and is always available to help with your backup, recovery, and cloud.

No Finger Pointing

Complete Support for Unitrends all-in-one backup, recovery, and cloud.

More Free Time

Issues are resolved quickly, sometimes even before they occur with predictive analytics.

More Confidence

Our expert Support Team is ready to help 24 hours day, 7 days a week all year.

One Support Call for Backup, Recovery, and Cloud

The old world of backup requires you to stitch together your own solution of storage, software, operating system licenses, deduplication, networking, etc. But even if you get all this operational, what happens when elements stop working? It’s one support call for each element. Who do you call FIRST if performance isn’t solid? Who do you call if recovery in the cloud didn’t work? Unitrends simplifies that with one support call and a solid track record of 98% customer satisfaction. Plus, our predictive anayltics means we'll reach out to solve hardware issues before your backup is compromised. 

Today's Requirements Others Unitrends
Total Solution

Finger Pointing

Multiple vendors & different processes equals slow or impeded case resolution.

All-in-One Support

One easy support call to solve any issues with backup, recovery, and cloud.

Available & Proactive

Unresponsive

Unavailable outside of business hours or across time zones, with no proactive failure monitoring.

24/7/365

Global 24/7/365 Support Team, with proactive case initiation if analytics indicate a hardware problem. 

Trustworthy
Expertise

Low Skilled

Reps who don't understand your IT environment and offer unhelpful and tedious "troubleshooting" tips.

Expert Service

Expert Support Engineers ready to help with case resolution and backup best practices. 

See What Our Customers Are Saying

“Customer Support identified the source of the problem and provided immediate resolution. They also provided input to prevent the issue from reoccurring. Customer service of this caliber is hard to find.”

Rod Smith
Director of Technology, Griffin-Spalding County School System

A True 98% Customer Satisfaction Rating for Support

If you build your own backup stack of hardware, backup software, operating system licenses, and cloud, it's impossible to get technical support for your entire solution. When you stack up a bunch of vendors that have decent customer satisfaction individually, the multiplier effect overall reduces it for the entire solution. These vendors have no choice but to point fingers at other components of your system when an issue proves difficult to resolve. Unitrends solves this problem and give you the ultimate business continuity confidence with all-in-one support for backup, recovery, and cloud.

Free Trial

Recovery Series all-in-one appliances combine purpose-built backup infrastructure, enterprise grade software, and cloud continuity. Start your test drive today.

True Dominance: Most Awarded Backup Appliance

More Recommended models than all other vendors combined. More Excellent models than all other vendors combined. Get the DCIG Report