Support Overview

Unitrends Award-Winning Customer Support


Due to the State of Emergency and catastrophic flooding in South Carolina, the Unitrends Columbia office will be closed on Monday, October 5th. If you are a customer requiring support, we will do everything we can to address your needs in a timely manner; however, there may be delays in our telephone queue. We also encourage you to use our online support chat facility. Thank you, we appreciate your understanding in this matter.
customerservice.pngSome say flying an airplane can be hours of boredom punctuated by moments of sheer terror.  In IT, the periods of boredom are few and far between—but the moments of sheer terror resonate with anyone who has had a server—or even their entire core IT infrastructure—go down. It’s the loneliest feeling in the world when it’s just you wrestling with your Active Directory domain and Exchange Server interrelationships at 3:00AM when you know you have to be up by 7:00AM.
Enter Unitrends. We’ve got your back. We’re a company built from the ground-up on the premise that all-in-one data protection must include world-class all-in-one support. No finger pointing. No blaming other vendors. Just someone there all the time to help you regardless of your problem.
We are absolutely obsessed with delighting our customers. Period.
To get started, click the link for your product—from here you can search forums and KBs, watch tutorial videos, log a ticket, or call support.