Customer-Obsessed Care

Always striving for 100% customer satisfaction.

What's your Issue?

No hurdles: we are here for you. Unitrends’ investment in customer support sets us apart. It is our support team that makes us more than a product: we are your partner in data protection.

Email: support@unitrends.com

Unitrends has regionally-based support:
US and Canada +1.888.374-6124
International +1.855.593.2861
UK (toll-free) 0808 101 7687
France (toll-free) 0805 080 429
Germany (toll-free) 0800 723 8445

Unitrends Offers Installation Services

  • SureStart — Entry-level remote install for customers who have minal installation requirements or who wish to do most of the installation on their own
  • SureCare — Standard remote install service for customers who have average installations and install requirements or those who wish to perform installation on their own but want an experienced person working with them on core installation steps
  • SureComplete — Highest-level remote install service for customers who have larger installations and install requirements or those who wish to perform installation on their own but want an experienced person working with them in a highly involved manner.
  • SureReplication — Remote installation services for configuring replication to you provate cloud, available only for Recovery-series physical appliances.
  • SureOnsite — Customers who have SureStart, SureCare, or SureComplete may book an on-site visit for hands-on support.
Download the Installation Service Overview

Installation Services Overview Datasheet




Industry-1st Hardware Replacement Program

Subscribe to the Unitrends program where we pledge 100% Capacity growth guarantee and free appliance replacement in the event of hardware failure. Learn more...

Download the Recovery Series Pledge and Pledge Plus Program

Recovery Series Pledge & Pledge Plus Datasheet




Tutorials