Support


With 24/7 access to our suite of online self-service resources for troubleshooting, case management, and training, Unitrends Customer Support is always available whenever you need a helping hand. Our 98% Customer Satisfaction Rating ensures that you get the help you need to deal with your ever-changing digital world.

Enterprise Backup & Continuity Support

Unitrends Support addresses your concerns whenever an issue arises. 

 For our installation services, see the Installation Service Overview datasheet

 Learn more about renewing you support agreement with unitrends on our Support Renewal Page.

Click on Your Product Tile Below

Click the tile below for  an array of support options.
 



 
Unitrends is your partner to ensure full backup and restore capabilities across your infrastructure. Unitrends is fanatically committed to ensuring that enterprise recovery includes more than just your data. Our system backup software solutions are radically easy to use, offering comprehensive protection for any mix of physical and virtual assets, including more than 200 versions of operating systems (including Windows Server backup), applications and hypervisors (including Microsoft Hyper-V backup solutions, XenServer backup solutions and VMware backup solutions). Our Recovery-Series physical appliances and Unitrends Enterprise Backup software provide local data backup and recovery for physical and virtual environments, and enable Physical to Virtual backup through our Unified bare metal restore. These solutions, when integrated with cloud backup, provide long term data retention and eliminate your need for a second disaster recovery site. We also provide free backup software via Unitrends Free, a cloud enabled and local backup software for virtual environments. Unitrends ReliableDR™ software provides certified application failover/failback orchestration.