Support Overview

Unitrends Award-Winning Customer Support

Some say flying an airplane can be hours of boredom punctuated by moments of sheer terror.  In IT, the periods of boredom are few and far between—but the moments of sheer terror resonate with anyone who has had a server—or even their entire core IT infrastructure—go down. It’s the loneliest feeling in the world when it’s just you wrestling with your Active Directory domain and Exchange Server interrelationships at 3:00AM when you know you have to be up by 7:00AM.
 
Enter Unitrends. We’ve got your back. We’re a company built from the ground-up on the premise that all-in-one data protection must include world-class all-in-one support. No finger pointing. No blaming other vendors. Just someone there all the time to help you regardless of your problem.
 
We are absolutely obsessed with delighting our customers. Period.
 
To get started, click the link for your product—from here you can search forums and KBs, watch tutorial videos, log a ticket, or call support. 
 

What if I have multiple products?

Many Unitrends users take advantage of our family of backup and recovery products. To get started, click the link for one of your products—from here you can search forums and user guides, watch tutorial videos, log a ticket, or call support. You’ll find information about integrated features, too, such as Unitrends Enterprise Backup reports in ReliableDR. Then, if needed, return to this page to get help for another product.