Support Overview

Unitrends Award-Winning Customer Support

customerservice.pngSome say flying an airplane can be hours of boredom punctuated by moments of sheer terror.  In IT, the periods of boredom are few and far between—but the moments of sheer terror resonate with anyone who has had a server—or even their entire core IT infrastructure—go down. It’s the loneliest feeling in the world when it’s just you wrestling with your Active Directory domain and Exchange Server interrelationships at 3:00AM when you know you have to be up by 7:00AM.
Enter Unitrends. We’ve got your back. We’re a company built from the ground-up on the premise that all-in-one data protection must include world-class all-in-one support. No finger pointing. No blaming other vendors. Just someone there all the time to help you regardless of your problem.
We are absolutely obsessed with delighting our customers. Period.
To get started, click the link for your product—from here you can search forums and KBs, watch tutorial videos, log a ticket, or call support. 
Unitrends is your partner to ensure full backup and restore capabilities across your infrastructure. Unitrends is fanatically committed to ensuring that enterprise recovery includes more than just your data. Our system backup software solutions are radically easy to use, offering comprehensive protection for any mix of physical and virtual assets, including more than 200 versions of operating systems (including Windows Server backup), applications and hypervisors (including Microsoft Hyper-V backup solutions, XenServer backup solutions and VMware backup solutions). Our Recovery-Series physical appliances and Unitrends Enterprise Backup software provide local data backup and recovery for physical and virtual environments, and enable Physical to Virtual backup through our Unified bare metal restore. These solutions, when integrated with cloud backup, provide long term data retention and eliminate your need for a second disaster recovery site. We also provide free backup software via Unitrends Free, a cloud enabled and local backup software for virtual environments. Unitrends ReliableDR™ software provides certified application failover/failback orchestration.