Data Backup Support Services

Unitrends is committed to dazzling our customers with our services and support of our backup appliances.

As an integrated data protection backup and recovery appliance vendor, we understand that the reason that our customers purchase our appliances is to spend less time and less money dealing with backup and recovery. Our commitment to offering our customers the best support in the industry is absolute. From our installation and residency services to our continually evolving and expanding spate of support offerings, we are fanatical about doing whatever it takes to create the lowest total cost of ownership experience in the industry.

Please see our Support Services data sheet for details.

Programs

We offer a set of installation services to aid our customers in the deployment of our appliances. We currently offer Silver Support, Gold Support, Platinum Support and Business Critical Support.

All of our support programs include:

Hardware parts warranty
Next business day hardware parts replacement shipment
E-notification of upgrades and new releases
Firmware upgrades
Software maintenance upgrades
New software feature releases
Access to training videos
Access to our knowledge base
Access to our support forums
Access to our customer blog
Web-based self-service support portal
Telephone-based support
Monday-Friday 8:00AM to 5:00PM (local time) support
Support of the appliances and software that we provide
One or three year engagement is available

Previously, we offered standard support (also called DA (Data Assurance)) and premium support (also called DAP (Data Assurance Plus.)) For our customers that have active contracts with us for these levels of service, we will continue to provide the service that they have contracted to receive.

Our customer support portal allows you to easily create and track your own support tickets, and is available 24 hours a day, 7 days a week. You may also access online support content thru our collaborative community support forums, to which you may gain access via the "Login" hyperlink at the top of every page of this web site.

For More Information

Browse through our site's navigation menu above to read more about our comprehensive service and support offerings or contact us for more information.

Support Overview | Continuous Online Storage Backup Solutions