As an integrated, quality-focused company, we understand our customers want to spend less time and less money for data protection. At Unitrends, we are dedicated to helping customers focus on their business instead of backup, while providing the lowest total cost of ownership and highest return on investment.

Unitrends invests heavily in customer support. We believe it is what sets us apart in delivering not just a set of products, but a fully encompassed solution. We also don't offshore our customer support. From pre sales to post sales, Unitrends support engineers are readily available to assist each customer's individual needs. We don't know any other way to offer truly dazzling customer support.

Support Package

All support programs include:

• Support of appliances and software
• Hardware parts warranty
• Next business day hardware parts replacement shipment
• E-notification of upgrades and new releases
• Firmware upgrades
• Software maintenance upgrades
• Access to support forums
• User-friendly, online Customer Care Center
• Web-based self-service support portal
• Telephone-based support
• Monday-Friday 8:00AM to 5:00PM (local time) support
• One or three year engagement available
• Customer support portal to track support tickets; available 24 hours a day, 7 days a week.

Installation Package

Unitrends offers optional installation services to aid customers in the deployment of our appliances.  Learn more about Unitrends' installation services that range in different levels of service. 

For More Information

Browse through our Customer Care Center to see our comprehensive service and support offerings or contact us for more information.