Unitrends is committed to dazzling our customers with our services and support.

As an integrated data protection backup and recovery appliance vendor, we understand that the reason that our customers purchase our appliances is to spend less time and less money dealing with backup and recovery. Our commitment to offering our customers the best support in the industry is absolute. From our installation and residency services to our continually evolving and expanding spate of support offerings, we are fanatical about doing whatever it takes to create the lowest total cost of ownership experience in the industry.

Programs

We offer a set of installation services to aid our customers in the deployment of our appliances. We offer standard support (also called DA (Data Assurance)) and premium support (also called DAP (Data Assurance Plus.))

All of our support programs include:

• Alerts regarding new firmware and software maintenance and update release availability
• Continually available new firmware and software maintenance and update releases
• Remote system access support
• Next business day on-site hardware repair
• Unlimited number of technical contacts
• Flexible communication options
• E-support through our UConnect self-help portal

Our customer support portal allows you to easily create and track your own support tickets, and is available 24 hours a day, 7 days a week. You may also access online support content thru our collaboration community site, UConnect, to which you may gain access via the "Login" hyperlink at the top of every page of this web site.

For More Information

Browse through our site's navigation menu above to read more about our comprehensive service and support offerings or contact us for more information.