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Unitrends is committed to dazzling our customers with our support.

Premium support, also called DAP (Data Assurance Plus), is for our customers who need advanced telephone support 24 hours a day, 7 days a week from Unitrends. Premium support includes:

  • Telephone support 24 hours a day, 7 days a week, 365 days a year.
  • Alerts regarding new firmware and software maintenance and update release availability
  • Continually available new firmware and software maintenance and update releases
  • Remote system access support
  • Next business day on-site hardware repair
  • Unlimited number of technical contacts
  • Flexible communication options
  • E-support through our UConnect self-help portal

For more information regarding our premium support package, please contact us.

Support Premium | Systems Backup & Recovery