Unitrends is committed to dazzling our customers with our support.

Standard support, also called DA (Data Assurance), is for our customers who need general telephone during local business hours from Unitrends. Standard support includes:

• Telephone support Monday through Friday (not including published holidays) between 8:00AM and 5:00PM locally.
• Alerts regarding new firmware and software maintenance and update release availability
• Continually available new firmware and software maintenance and update releases
• Remote system access support
• Next business day on-site hardware repair
• Unlimited number of technical contacts
• Flexible communication options
• E-support through our UConnect self-help portal

During an emergency, if hourly support is needed outside of the published hours it is available for a set hourly fee.

For more information regarding our standard support package, please contact us.

Support Standard | Disk-Based Backup and Data Deduplication