G2 Fall 2024 Reports: Why Unitrends is the Leader in Data Backup & Recovery
Organizational data sprawls across multiple environments, platforms and locations today, making it harder than ever for organizations to secure it. According to Statista’s Market Insights, the global cost of cybercrime is expected to surge from $9.22 trillion in 2024 to $13.82 trillion by 2028, compounding the challenge. Now more than ever, a reliable backup and recovery solution is essential for businesses to secure their critical data.
That’s where G2, one of the world’s largest and most trusted peer-to-peer review platforms, comes to the aid of businesses by helping them cut through the noise and confidently choose the software or service that best fits their needs. We’re proud to announce that Unitrends has earned top rankings across multiple categories in the G2 Fall 2024 Reports, solidifying our position as a leader in data backup and recovery.
In this blog post, we’ll discuss the highlights of the G2 Fall 2024 Reports and uncover the standout features that make Unitrends the go-to choice for data backup and recovery. You’ll also hear directly from our customers, sharing why they trust Unitrends to keep their data safe and secure.
Behind the rankings: How G2’s marketplace and scoring system work
G2 is widely recognized as a trusted marketplace for software buyers, sellers and service providers. Its reviews and rankings reflect real user experiences, offering businesses a clear, unbiased perspective on the software solutions they’re evaluating.
How the G2 Score works
At the core of G2’s rankings is the G2 Score, a unique metric that evaluates products within the same category. This score is built on two essential factors:
- Satisfaction: Based on verified user reviews and real-world feedback.
- Market presence: Reflects a company’s overall influence, considering aspects like size, social presence and market impact.
By combining these two factors, G2 delivers an objective, trustworthy evaluation, helping businesses identify the most reliable and effective software solutions in any category.
Why Unitrends is No. 1: Here’s what our customers think
Let’s explore the standout categories in the G2 Fall 2024 Reports that Unitrends excels in and see what customers have to say about their success with the platform.
Faster start, better protection
Unitrends has an impressive average time of just 0.57 months to go live, far outperforming the category average of 1.44 months. This rapid deployment allows businesses to get up and running quickly, ensuring minimal disruption to operations.
Thanks to the exceptional ease of setting up Unitrends, organizations can seamlessly integrate the platform into their existing environments without lengthy onboarding or complex configurations. With Unitrends, IT teams have more time to focus on what matters most — protecting their data.
- “Best backup for enterprise” – Justine Zaragosa, Technical Solutions Engineer
“Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including legacy versions, and offers 24/7 support with quick escalation for any issues.”
- “10 years of using Unitrends” – Jay Scott, G2 user
“It works! Very simply put, it works. The restore process is not overly difficult, and backup times are not bad. We backup 5 physical and 4 virtual servers using both file and image level backups. We have had to make recoveries many times due to human error. When you need it, the product is there and works. I also very much enjoy the ability to spin up restores in the cloud in the event that we have a catastrophic event in the office.”
Backup and recovery made a breeze
With an exceptional score of 89% for ease of use, Unitrends excels in providing a simple and intuitive user experience. Its user-friendly interface ensures that both IT professionals and less technical users can easily navigate the platform, making backup and recovery tasks straightforward.
This considerably helps organizations save time and resources, enabling them to manage their data protection efforts without the need for extensive training. Whether it’s setting up backups or restoring critical data, Unitrends ensures the process is quick and stress-free, allowing teams to focus on more strategic initiatives.
- “Great product with lots of features to make backup and recovery a breeze” – Keith Hontz, Sr. Network and Systems Administrator
“The ability to back up a physical server and migrate to a virtual environment.”
- “Reliable and easy to use.” – Blake Thomas, Senior IT Consultant
“Easy to set up. Intuitive menus to navigate and restore backups. Customer support is very good, and the response is quick.”
24/7/365 support you can count on
The 90% rating for quality of support highlights the commitment of Unitrends to provide exceptional customer care. With 24/7/365, state-of-the-art, U.S.-based support, organizations are never left in the dark when it comes to their data protection needs. Whether troubleshooting issues, answering questions or providing expert guidance, organizations can always avail themselves of the assistance of the support team.
- “Best backup service provider” – G2 user in manufacturing
“They are always willing to talk about the latest technology and services they provide and are always looking for ways to better your existing setup to maximize efficiency and have plans in place for no downtime. They make it easy to access backups in the event we’ve needed it.”
- “Great customer service” – Bill Bryant, Senior Estimator
“Very responsive, understand what I need and what they can do to accommodate those needs. Very easy to use. We use their service all the time with no trouble at all. Their products integrated seamlessly into our system.”
Other top-ranked features that set Unitrends apart
Let’s explore some other top-ranked features in the reports that make Unitrends the go-to choice for reliable data protection and recovery.
- Virtual machine backups: 92%
- File server backups: 92%
Unlike many other backup systems, Unitrends Backup enables organizations to effortlessly back up, protect and recover their virtual infrastructure, including virtual machines (VMs), file servers, etc.
- Encrypted storage: 98%
Unitrends scored a remarkable 98% rating for encrypted storage, underscoring its efficiency in securely encrypting backup data, both at rest and in transit. Unitrends physical appliances and virtual appliances utilize AES-256-bit encryption. This critical layer of protection means that even if data is intercepted or accessed by unauthorized individuals, it remains unreadable. Replicating backup copies to the private Unitrends Cloud offers an additional layer of protection with off-site, immutable backups.
- Security standards: 97%
Unitrends has achieved a 97% rating for security standards, highlighting its commitment to the highest levels of data security compliance. By following strict industry regulations and best practices, Unitrends helps businesses remain compliant and defend against emerging cyberthreats.
Unitrends Cloud data centers are SSAE 16 certified and are also compliant with Service Organization Control (SOC 2) and the Health Insurance Portability and Accountability Act (HIPAA). Additionally, Unitrends is willing to sign a Business Associate Agreement (BAA) upon request from organizations that need to maintain HIPAA compliance.
- Versioning: 95%
Unitrends also got a high rating of 95% for versioning, offering businesses the ability to store and manage multiple versions of their data. In the event of a ransomware attack or accidental data deletion, organizations can easily roll back to a previous version, minimizing the impact of data loss.
Together, these security measures equip organizations with all the tools they need to defend against cyberthreats, ensuring their data remains secure, accessible and recoverable at all times.
Unitrends in action: How we helped GRMC recover in minutes
Gila Regional Medical Center (GRMC), a county-owned, not-for-profit medical center based in New Mexico, faced significant challenges with its previous data backup solution. John Little, Enterprise System Architect at GRMC, explains why the organization decided to switch to Unitrends, “We had a Backup Exec solution that was implemented prior to my employment. The solution was archaic, non-scalable and didn’t really perform to my expectations.”
After evaluating multiple vendors, Little found that Unitrends offered not only a simple and effective backup and recovery solution but one that aligned seamlessly with GRMC’s cybersecurity and data protection policies.
To strengthen GRMC’s data protection strategy, Little deployed a Unitrends Recovery Series physical appliance in their main data center, along with a second appliance at a remote site for added redundancy. He also leveraged a Unitrends RXDA removable hard drive array, which allowed the team to create physical backups and easily transport them between locations for enhanced disaster recovery.
Shortly after installation, GRMC was hit by a ransomware attack. Thanks to Unitrends, the team was able to respond quickly and effectively. “While I can’t release details, we did have an incident involving ransomware that affected several of our systems. And utilizing our Unitrends data protection infrastructure, we were able to respond, contain and eliminate the infection, and recover in a matter of minutes!” Little reports. “With our old data protection solution, this would have taken days,” he concludes.
Why Unitrends should be on your radar
The G2 Fall 2024 Reports clearly highlight why Unitrends remains a leader in the backup and recovery space. From quick implementation to exceptional ease of use and industry-leading security standards, Unitrends offers a complete data protection platform that can scale with businesses as they grow.
Notably, for organizations seeking comprehensive data protection, Unitrends offers a platform that covers all environments — whether the data resides on-premises, on endpoints, within SaaS applications or in the cloud. Unitrends gives businesses the flexibility to secure data wherever it lives while maintaining operational continuity.
If you’re ready to ensure your organization stays fully prepared for any data disaster, take an interactive product tour now and experience its robust capabilities firsthand.