Unitrends DR Services Terms & Conditions

Unitrends DRaaS is an add-on DR subscription service for customers with a Unitrends backup appliance and No Limits Cloud or Forever Cloud account. The DRaaS subscription is enrolled on a VM per VM basis, which means that you choose the VMs that receive DR services and Unitrends mirrors those VMs in the Unitrends Cloud.

  Unitrends DRaaS Terms & Requirements
DRaaS provided per:
Configuration On-premise backup requirements:
DRaaS works with your Unitrends backup appliance
Recovery Series (physical) or Unitrends Backup (virtual) appliance
Unitrends Cloud account* requirements: Unitrends Forever Cloud or No Limits Cloud account
Supported Environments VMware vSphere
Microsoft Hyper-V
Windows Physical
  Note: Some cloud account purchases may come bundled with DRaaS licenses for a few VMs at no charge as a free introduction to Unitrends DR Services. These free DRaaS licenses apply only to VMware and Hyper-V virtual machines that are protected in a agentless manner at the hypervisor level. For details, see the DRaaS FAQ.
Service Details 1 hour SLA for spin-up in the cloud
(From the time the disaster is declared.)
Secure VPN connection in the cloud
24/7/365 customer support
4 weeks of cloud operations (Testing & spin-up in the cloud. Per 12 months.)
Extended time for cloud operations
Recovery Assurance as a Service with ReliableDR:
  • Complete Recovery Assurance
  • Monthly recovery testing
  • Monthly SLA report (actual recovery times vs. RTOs)
Legend = Included = Available at an additional cost

*Cloud account must be Unitrends No Limits Cloud or Forever Cloud. If you have Metered Cloud or do not have a Unitrends Cloud account, a cloud storage add-on is required.

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